Wingworks Logo

PrivacyPolicy

Your privacy is important to us. Learn how we collect, use, and protect your personal information.

Introduction

WingWorks GB ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

This policy applies to all information collected through our website, training courses, and any related services, sales, marketing, or events.

Last updated: 13/08/2025

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for training courses
  • Fill out contact forms
  • Subscribe to our newsletter
  • Communicate with us via email or phone
  • Participate in surveys or feedback forms

This information may include:

  • Name and contact details (email, phone number, address)
  • Company information
  • Payment information (processed securely through third-party providers)
  • Training preferences and requirements
  • Dietary requirements and accessibility needs

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • IP address and browser information
  • Device information and operating system
  • Pages visited and time spent on our site
  • Referring website information
  • Cookies and similar tracking technologies
How We Use Your Information

We use the information we collect for the following purposes:

  • Course Administration: To process bookings, manage training sessions, and provide course materials
  • Communication: To respond to enquiries, send confirmations, and provide customer support
  • Payment Processing: To process payments and manage billing (through secure third-party providers)
  • Service Improvement: To analyse usage patterns and improve our website and services
  • Marketing: To send newsletters and promotional materials (with your consent)
  • Legal Compliance: To comply with applicable laws and regulations
  • Safety and Security: To ensure the safety of participants during training sessions
Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

  • Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or serving you (e.g., payment processors, email services)
  • Legal Requirements: We may disclose information when required by law or to protect our rights, property, or safety
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
  • Consent: We may share information with your explicit consent

Important: All third-party service providers are contractually obligated to maintain the confidentiality and security of your personal information.

Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Technical Measures:

  • SSL encryption for data transmission
  • Secure hosting infrastructure
  • Regular security updates and patches
  • Access controls and authentication

Organisational Measures:

  • Staff training on data protection
  • Limited access to personal information
  • Regular security assessments
  • Incident response procedures

Whilst we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Your Rights and Choices

Under applicable data protection laws, you have the following rights:

Access and Portability:

  • Request access to your personal information
  • Receive a copy of your data in a portable format

Correction and Deletion:

  • Request correction of inaccurate information
  • Request deletion of your personal information

Processing Restrictions:

  • Object to processing of your information
  • Restrict processing in certain circumstances

Marketing Communications:

  • Opt-out of marketing emails
  • Withdraw consent at any time

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device.

Essential Cookies:

Required for the website to function properly (e.g., security, authentication)

Analytics Cookies:

Help us understand how visitors use our website to improve functionality

Marketing Cookies:

Used to deliver relevant advertisements and track campaign effectiveness

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this privacy policy, unless a longer retention period is required by law.

Course Records: Maintained for 7 years for certification and compliance purposes

Marketing Data: Retained until you opt-out or withdraw consent

Website Analytics: Typically retained for 26 months

Payment Information: Processed by third-party providers and not stored on our systems

When we no longer need your personal information, we will securely delete or anonymise it in accordance with our data retention schedule.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

When we transfer your information internationally, we ensure appropriate safeguards are in place, such as:

  • Standard contractual clauses approved by the European Commission
  • Adequacy decisions by relevant data protection authorities
  • Certification schemes and codes of conduct
  • Other legally recognised transfer mechanisms
Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.

If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make material changes to this policy, we will:

  • Update the "Last updated" date at the top of this policy
  • Notify you via email if you have provided your email address
  • Post a notice on our website highlighting the changes

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Subject Line: "Privacy Policy Enquiry"

We will respond to your enquiry within 30 days of receipt. For urgent privacy concerns, please mark your email as "Urgent - Privacy Matter".

Data Controller: WingWorks GB
Last updated: 13/08/2025
Version: 1.0